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Terms & Conditions of Sale of Goods


These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us through this website, www.365games.co.uk (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site. These Terms and Conditions, as well as any and all Contracts are in the English language only.

  1. Definitions and Interpretations
    1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
    "Contract" means a contract for the purchase and sale of Goods, as explained in Clause 8;
    "Dispatch Confirmation" means our acceptance and confirmation of your Order;
    "Goods" means the goods sold by Us through Our Site;
    "Order" means your order for Goods;
    "We/Us/Our" means Xbite Ltd, a company registered in England under 6520821, whose registered address is X-HQ, Ravenshorn Way, Renishaw, Sheffield UK, S21 3WY and whose main trading address is X-HQ, Ravenshorn Way, Renishaw, Sheffield UK, S21 3WY;
    "Working Day" means a normal day of business excluding weekends and bank holidays.


  2. Information About Us
    1. Our Site, www.365games.co.uk, is owned and operated by Xbite Ltd, a limited company registered in England under 6520821, whose registered address is X-HQ, Ravenshorn Way, Renishaw, Sheffield UK, S21 3WY and whose main trading address is X-HQ, Ravenshorn Way, Renishaw, Sheffield UK, S21 3WY. Our VAT number is 928 8279 70.
  3. Access to and Use of Our Site
    1. Access to Our Site is free of charge.
    2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
    4. Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.
  4. Age Restrictions
    1. Consumers may only purchase Goods through Our Site if they are at least 18 years of age.
    2. None of the Goods on Our Site may be purchased by anyone under 18 years of age.
  5. Business Customers
    1. These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer, please refer to Our trade customer application at https://www.shockdistribution.co.uk.
  6. International Customers
    1. If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
  7. Goods, Pricing and Availability
    1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
      • Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
      • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
    2. Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
    3. Where appropriate, you may be required to select the required size, model, colour, and number of the Goods that you are purchasing.
    4. We neither represent nor warrant that Goods will be available. Stock indications are provided on Our Site, however such indications should not be taken as a guarantee of availability.
    5. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).
    6. All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, please note the following:
      • We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 48 hours, We will treat your Order as cancelled and notify you of the same in writing.
    7. In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
    8. All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment
    9. Only standard UK delivery charges are included in the price of Goods on Our Site. For more information on delivery charges, please refer to Our Delivery & Payment. Delivery options and related charges will be presented to you as part of the order process.
  8. Orders – How Contracts Are Formed
    1. Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
    2. No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you a Dispatch Confirmation by email. It is your responsibility to ensure you have provided the correct email address for such confirmations.
    3. Dispatch Confirmations shall contain the following information:
      • Confirmation of the Goods ordered;
      • Pricing for the Goods ordered including, where appropriate, delivery and other additional charges;
      • Estimated delivery date(s) and time(s);
    4. If We, for any reason, do not accept or cannot fulfil your Order and We have taken payment, any such sums will be refunded to you as soon as possible and in any event within 2 working days of becoming aware that the order cannot be fulfilled.
  9. Payment
    1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
    2. We accept the following methods of payment on Our Site:
      • Credit Card;
      • Debit Card;
      • PayPal.
  10. Delivery, Risk and Ownership
    1. All Goods purchased through Our Site will normally be delivered within 12 calendar days of the date of Our Dispatch Confirmation unless otherwise agreed (subject to delays caused by events outside of Our control, for which see Clause 15). For additional information regarding international delivery, please refer to Delivery & Payment.
    2. If We are unable to deliver the Goods on the delivery date (if, for example, no one is available at your address to receive the Goods) the Goods will be returned to your local post delivery office whereafter you will have 18 calendar days to collect the Goods. If the Goods are not collected within 18 calendar days, the Goods will be returned to Us, however this may take up to 3 calendar months. Once We receive the Goods, We will issue a refund within 2 working days from the date which We agree you are entitled to a refund.
    3. In the unlikely event that your goods fail to arrive within 12 working days of receiving Our Dispatch Confirmation (subject to clause 15) please advise Us using the Contact Us form to arrange for a trace of your delivery.
      • Following investigations We may advise an amended delivery date of up to 30 calendar days from Our Dispatch Confirmation.
      • If following Our investigations it is reasonable to assume that your order has been lost in post, we will refund the purchase price including delivery.
    4. You may cancel all or part of your Order by using the Contact Us form.
      • You may cancel all or part of your Order prior to dispatch, in which case We will refund the purchase price and delivery cost in full.
      • You may cancel all or part of your Order within 14 days of receiving your goods, in accordance with clause 12, in which case we will refund the purchase price.
    5. Delivery shall be deemed complete once We have delivered the Goods to the address provided in your Order.
    6. The risk in the Goods shall remain with Us until they come into your physical possession.
    7. Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
  11. Faulty, Damaged or Incorrect Goods
    1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase.If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
    2. Beginning on the day that you receive the Goods (and risk passes to you) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above (with the exception of digital only products, such as download codes). Alternatively, you may request a repair of the Goods or a replacement (including of digital only products, such as download codes). We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you a full refund or a partial refund in the case of digital only products, such as download codes. If you request a repair or replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
    3. Please note that you will not be eligible to claim under this Clause 11 if We offered Goods for sale at a reduced price as imperfect stock or informed you of the fault(s), damage, or other problems with the Goods before your purchase of them (and it is because of the same issue that you now wish to return them); or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason. Please refer to Clause 12 for more details.
    4. To return Goods to Us for any reason under this Clause 11, please use the Contact Us form to gain a Returns Authorisation. You must physically return the goods and provide us with proof of postage within 14 days of receiving the Returns Authorisation. We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
    5. Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 Calendar Days of us receiving Proof of Postage and when We agree that you are entitled to the refund.
    6. Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased and your costs in returning faulty Goods to Us.
  12. Cancelling and Returning Goods if You Change Your Mind
    1. If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.
      • If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.
      • If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.
    2. If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling off period by using the Contact Us form.
      • Telephone: +44 (0)333 101 4456
      • Email: contactus@365games.co.uk
      • Post: XBITE LTD, X-HQ, RAVENSHORN WAY, RENISHAW, SHEFFIELD, UK, S21 3WY
    3. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
    4. Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
      • If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
      • If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;
      • If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
    5. Please use the Contact Us form to gain a Returns Authorisation. You must physically return the goods at your own cost and provide Us with proof of postage within 14 days of receiving the Returns Authorisation.
    6. Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
      • The day on which We receive the Goods back; or
      • The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.6.1); or
      • If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
    7. Refunds under this Clause 12 may be subject to deductions in the following circumstances:
    8. Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Clause 12, “excessive handling” means any more handling than is reasonable required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.
    9. Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.
    10. Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.
  13. Guarantees
    1. After the 30 day rejection period, you may ask us to assist you in gaining a repair or replacement of your Goods for a period of six months from the date of delivery. This is subject to the exceptions listed in sub-Clause 13.2.
    2. Any guarantee does not apply to any defects in the Goods caused by:
      • Normal wear and tear;
      • Deliberate damage and/or misuse of the Goods;
      • Accidental damage;
      • Failure to use the Goods in accordance with their instructions (where applicable); or
      • The alteration or repair of the Goods by you or any third party that is not authorised by Us.
  14. Our Liability to Consumers
    1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
    2. We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    3. Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
  15. Events Outside of Our Control (Force Majeure)
    1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
    2. If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
      • We will inform you as soon as is reasonably possible;
      • Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
      • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
      • If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled;
      • If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.
      • If the contract is cancelled by you or by Us under this Clause 15, any relevant Goods that must be returned will be returned at Our expense (with Us reimbursing you where appropriate).
  16. Communication and Contact Details
    1. If you wish to contact Us with general questions regarding, your Order, Goods, cancellations or complaints, you may contact Us by telephone at +44 (0) 333 101 4456, by email at contactus@365games.co.uk, or by post at X-HQ, Ravenshorn Way, Renishaw, Sheffield, UK, S21 3WY.
  17. Complaints and Feedback
    1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    2. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
      • In writing, addressed to Customer Services, X-HQ, Ravenshorn Way, Renishaw, Sheffield, UK, S21 3WY;
      • By email at contactus@365games.co.uk;
      • Using Our Contact Us page, following the instructions included with the form;
      • By contacting Us by telephone on +44 (0)333 101 4456 and choosing option 7 when prompted.
  18. How We Use Your Personal Information (Data Protection)
    1. All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
    2. We may use your personal information to:
      • Provide Our Goods and services to you;
      • Process your Order (including payment) for the Goods; and
      • Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
    3. In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
    4. We will not pass on your personal information to any third parties without first obtaining your express permission.
  19. Other Important Terms
    1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) the benefit of the guarantee in Clause 13 to any person who buys the Goods from you after you have completed purchasing the Goods from Us.
    3. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
    4. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    5. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    6. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
  20. Law and Jurisdiction
    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    3. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.