Terms & Conditions
1. Changes to the site: We reserve the right to make changes to this site, the disclaimers and these terms and conditions at any time.
2. Before returning any item please follow our returns authorisation procedure downloading a returns form from the contact us page. Please contact us via email for an authorisation number. Please note that it may take longer to process a return that does not include a returns form and authorisation number. Postage for unwanted Items will have to be covered by yourself, however if the item is faulty or damaged we will cover the postage costs incurred for returning this back to us.
3. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
4. We test every single return; please allow 7 working days for this procedure. If a returned item is found not to be faulty by our test centre we will return the item to you and you will be liable for the postage. Please note that it is your responsibility to check that any item bought is compatible with the hardware that you currently own.
5. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered you will receive a full refund.
6. You undertake that all details you provide to us for the purpose of ordering or purchasing goods or services are correct, delivery details may not be changed after an order has been placed. Our labels are printed automatically from the information you provide, we accept no liability for loss caused by incorrect delivery details entered by you.
7. By registering an account or placing an order, you agree that you may recieve email promotions delivered to the email address you have provided.
8. You must be over eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
9. We do not provide a drop shipping service. Delivery addresses entered must be your own private residence or place of work.
10. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. We dispatch Monday - Friday, 9am - 5.30pm. We are not liable for any delays in delivery time.
11. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
12. An order to a UK mainland address is not classified as lost in transit until 10 working days after dispatch date. Orders to all other addresses are not classified as lost in transit until 20 working days after dispatch date. If an order is still not delivered after these timeframes we will issue you with a replacement(s) or a refund at our discretion for the lost item(s). If a refund or replacement(s) is issued you may receive a short form to complete by the original courier company to confirm you did not receive your delivery. If this form is not completed or you state the original item was received but have informed us that it was not, we reserve the right to pass your details on to a debt collection company to recover the cost of your order and all related expenses including those of recovering the debt. Lost in post claims are limited to 3 claims per account and address. Please also note that after 90 days an order can no longer be declared as Lost in Transit.
13. Items are sent from multiple warehouse in the UK. Multiple items are usually sent in separate packages. UK delivery addresses will not have to pay any additional tax/duty charges that are not already included in the price. For all other country delivery addresses we are not responsible for any customs/duties/taxes or other fees that may charged by your home country.
14. Orders may be rejected and refunded at any point before dispatch by us if delivery or payment details are flagged by our automated fraud prevention system. To try to minimise the chance of this happening if possible use a credit/debit card or PayPal account that has the same billing address as your order delivery address.
15. To cancel an order your order must be in a 'Processing' state. Once picking has started an order cannot be cancelled. To cancel an eligible order please visit the My Orders section of your account, locate your order and click the red 'Cancel' button. You may also withdraw from the contract at any time after the product has been dispatched but no later than 7 working days after the day after you receive the product by returning the unopened order in the same condition it was in when delivered to you with a fully completed returns form. Once returned you will be refunded the purchase cost using the same method as you used to pay within 30 days of your order. You will be liable for all charges incurred in returning the order.
16. You are responsible for taking reasonable care of looking after your username and password as you are liable for orders placed using your account.
17. You agree to notify us of any problems by way of the contact page before taking any other action.
18. All transactions are charged in GBP. Any prices quoted in other currencies are approximate.
19. If you need to change the address of a previous order you have made, please contact us, the order will not be updated automatically.
20. A region-specific PSN/Xbox Live/Nintendo Network account may be required when ordering an item that contains downloadable content
21. Any positive comments made with regards to the service that we provide, via email or any social media outlet, may be used as a testimonial on the website. Should we use your comment as a testimonial and you don't want this to be publically shown please kindly contact us so that we can remove this for you.
22. If an item is returned to us as undelivered by the postal services, we are unable to send the item out again but will refund you for the purchase and contact you informing you of the situation.
23. When writing a product review, in order to eligible to receive the Player Points reward, all content must be your own.
24. The Player Points rewarded for product reviews are awarded as soon as the product review is approved, and can be withdrawn immediately.
25. Unless stated otherwise Player Points are rewarded 14 days after the relative product has been dispatched
26. When deciding whether or not to approve a product review, our decision is final.
27. If a user submits an abnormal amount of product reviews we reserve the right to approve them and consequently not award Player Points.
28. The maximum amount of Player Points that can be earnt on a single order is 20,000.
29. Only one voucher may be redeemed per order.
30. Prices on third party websites and on marketing activity may be incorrect from time to time due to human error, we reserve the right to cancel any order that has been placed with incorrect pricing.
31. We are a UK-registered limited company, operating under UK law.
32.We aim to approve all the email game codes against our security checks on the same day in working hours of Monday to Friday from 9am - 5:30pm GMT however this process can take longer and is not guaranteed, although in most cases the code will reach you on the same day.
33. Giveaways and competitions on Social Media channels are run across multiple sites and the winner will be selected from the collective entries. We reserve the right to re-draw the selected winner if communication is not received within 7 days of contacting or announcement.
34. If for any reason part of your order cannot be fulfilled you will be issued a full refund for the item/s cost and notified via email. The rest of your order will be dispatched and shipped as usual.
35. If you do not understand or agree to all the above statements please exit this site immediately.
Voucher Terms & Conditions
Unless stated otherwise, generic promotional discount vouchers exclude:
- Special Offers
Price Match Terms & Conditions
- The competitor's item must be identical.
- The competitor's item must be in stock at the time of match.
- The competitor's price must include delivery.
- The competitors price must be publicly advertised online and cannot include any membership/personal discounts.
- We cannot match bulk promotional offers.
- The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers.)
- No other promotional offers or vouchers can be used on top of a price match.
- We will not match against clearance, closing down sales or specialist retailers.
- Offer applies to products in our 'Price Match Store' only.
- Price Match Guarantee only applies to products in 'Pre-order' status only.
- Player Points will be awarded within 2 weeks of dispatch of items.
- If your order is cancelled before release, or items returned and refunded, Player Points awarded will also be withdrawn.
Please also see our FAQs and Returns Policy