I recently purchased the Sims 4 DVD. The service that i recived was very good. I got an email straight after buying the game telling me that i will recive my parcel in 3-6 days or then maximum 15 days. Thankfully it came 3 days later. I also asked them if the game is a download game or a CD. As it is not stated. I recived an email within the same day with a reply.
Thank you for your service.