This was a gift for a friend. I had it posted to her house and unfortunately it arrive in bad shape. She likes to collect her pops in boxes and the box wasn't in the condition to do so. I contacted customer service and was assisted by the same person the whole time, which is rare, but fantastic as they know the issue and it wasn't passed around. She was fantastic and extremely helpful, which made sorting the issue all the more better. The pop itself is great and overall my friend is happy.